Support
See how the file check works, from format selection to the final result.
Scope
How Browser File Checks Work
This page explains the process and does not claim direct conversion for unsupported formats.
Focus points
Workflow
Check the file, then follow the next step shown by the widget.
Open the relevant page and see whether the file can stay in the browser or needs help.
Use drag and drop or the file picker. The widget checks the file type before it shows the next step.
Open formats can continue in the browser. Native source files need extra help.
You will see whether the file can continue here, needs help, or is not available in the browser.
Support model
The site shows which path applies before you start.
Support navigation
Open another support page when you need more detail.
Browse converter pages by source format and open the one that matches your file.
Compare Cinema 4D pages and choose the output that fits your file.
Compare 3ds Max pages and choose the output that fits your file.
Start here if the file comes from native 3D software and you need to know what is possible next.
Find short answers about browser limits, supported formats, and files that need help.
Contact support about a file, ask a legal question, or follow up on an existing request.
FAQ
Answers to the main follow-up questions.
It explains how the browser check works and when a file must move to support.
Use it when you need a quick answer and then open the linked page that matches your file or next step.